The leadership of the Whitter Group of Companies, a distinguished real estate conglomerate, has played a pivotal role in shaping the landscape of Montego Bay, Jamaica. Inheriting the trust established by the company's founder, the current leadership assumed control amidst significant financial and personal challenges. The group is renowned for its key developments, notably Whitter Village, symbolizing a beacon of innovation and growth within the community. Following a period of financial distress and successful debt resolution, the company embarked on a strategic mission to solidify and expand its market presence. However, the journey was fraught with complexities, including the recruitment of skilled professionals, the refinement of financial documentation processes, and the establishment of standardized operations across its diverse entities.
The conglomerate, with its workforce of approximately 90 employees spread over several divisions, including a major construction arm, faced the monumental task of navigating these operational intricacies. The need for a comprehensive strategic overhaul was evident to ensure the continuation and growth of the founder's legacy. This necessitated a collaboration with "Scale Beyond Seven Figures" Fractional C-Suite Services, aiming to streamline operational processes, enhance human resources practices, and develop a robust financial and operational framework conducive to sustained growth and leadership within the real estate sector.
The leadership of the Whitter Group of Companies, a distinguished real estate conglomerate, has played a pivotal role in shaping the landscape of Montego Bay, Jamaica. Inheriting the trust established by the company's founder, the current leadership assumed control amidst significant financial and personal challenges. The group is renowned for its key developments, notably Whitter Village, symbolizing a beacon of innovation and growth within the community. Following a period of financial distress and successful debt resolution, the company embarked on a strategic mission to solidify and expand its market presence. However, the journey was fraught with complexities, including the recruitment of skilled professionals, the refinement of financial documentation processes, and the establishment of standardized operations across its diverse entities.
The conglomerate, with its workforce of approximately 90 employees spread over several divisions, including a major construction arm, faced the monumental task of navigating these operational intricacies. The need for a comprehensive strategic overhaul was evident to ensure the continuation and growth of the founder's legacy. This necessitated a collaboration with "Scale Beyond Seven Figures" Fractional C-Suite Services, aiming to streamline operational processes, enhance human resources practices, and develop a robust financial and operational framework conducive to sustained growth and leadership within the real estate sector.
The placement of inadequately skilled staff in accounting and management roles led to significant errors in financial documentation. A cumulative error amounting to 20 million, which escalated into a 100 million tax discrepancy over several years, severely impacted the company’s financial integrity and compliance.
The company's approach to hiring and role allocation suffered due to a lack of proper HR processes and standard operating procedures. This resulted in employees occupying positions for which they were ill-equipped, contributing to operational inefficiency and a pervasive lack of trust within the organization.
Previous attempts to resolve these issues through external consultants only exacerbated the problem, leading to substantial financial outlay without rectifying the underlying issues. This cycle of ineffective consulting further drained resources without contributing to the company’s growth or operational streamlining.
The culmination of these challenges contributed to an environment marked by low morale. The lack of trust and the misalignment of roles and skills within the team hindered both the operational efficiency and the collaborative spirit necessary for growth.
In response to these challenges, the engagement with "Scale Beyond Seven Figures"
set forth specific objectives aimed at revitalizing the Whitter Group:
The primary objective was to correct the pervasive errors in financial documentation and tax filings, ensuring compliance and restoring financial integrity.
Another objective was to strategically recruit the right professionals for critical roles in accounting, finances, and marketing. This aimed to place individuals with the requisite expertise and experience to drive the company’s strategic vision and operational efficiency.
A vital goal was to enhance team morale and rebuild trust within the organization. This involved not only placing the right people in the right roles but also fostering a culture of transparency, collaboration, and mutual respect.
To address the human resources management issues, a key goal was to document and implement comprehensive standard operating procedures and HR processes. This included establishing clear guidelines for hiring, training, and role allocation to ensure that employees were both well-suited and well-prepared for their positions.
Part of the strategic pivot involved terminating relationships with consultants who had failed to deliver value. By doing so, the company aimed to redirect resources towards more effective solutions and partnerships.
These objectives were designed to address the root causes of the Whitter Group’s challenges, aligning with the overarching business strategy to pave the way for sustainable growth, improved profitability, and enhanced operational efficiency.
The placement of inadequately skilled staff in accounting and management roles led to significant errors in financial documentation. A cumulative error amounting to 20 million, which escalated into a 100 million tax discrepancy over several years, severely impacted the company’s financial integrity and compliance.
The company's approach to hiring and role allocation suffered due to a lack of proper HR processes and standard operating procedures. This resulted in employees occupying positions for which they were ill-equipped, contributing to operational inefficiency and a pervasive lack of trust within the organization.
Previous attempts to resolve these issues through external consultants only exacerbated the problem, leading to substantial financial outlay without rectifying the underlying issues. This cycle of ineffective consulting further drained resources without contributing to the company’s growth or operational streamlining.
The culmination of these challenges contributed to an environment marked by low morale. The lack of trust and the misalignment of roles and skills within the team hindered both the operational efficiency and the collaborative spirit necessary for growth.
In response to these challenges, the engagement with "Scale Beyond Seven Figures" set forth specific objectives aimed at revitalizing the Whitter Group:
The primary objective was to correct the pervasive errors in financial documentation and tax filings, ensuring compliance and restoring financial integrity.
Another objective was to strategically recruit the right professionals for critical roles in accounting, finances, and marketing. This aimed to place individuals with the requisite expertise and experience to drive the company’s strategic vision and operational efficiency.
A vital goal was to enhance team morale and rebuild trust within the organization. This involved not only placing the right people in the right roles but also fostering a culture of transparency, collaboration, and mutual respect.
To address the human resources management issues, a key goal was to document and implement comprehensive standard operating procedures and HR processes. This included establishing clear guidelines for hiring, training, and role allocation to ensure that employees were both well-suited and well-prepared for their positions.
Part of the strategic pivot involved terminating relationships with consultants who had failed to deliver value. By doing so, the company aimed to redirect resources towards more effective solutions and partnerships.
These objectives were designed to address the root causes of the Whitter Group’s challenges, aligning with the overarching business strategy to pave the way for sustainable growth, improved profitability, and enhanced operational efficiency.
The "Scale Beyond Seven Figures" partnership was strategically designed to tackle the complex challenges faced by the organization. This comprehensive strategy focused on the critical areas of financial documentation overhaul, HR process enhancement, operations standardization, and team morale boosting. Given the company's significant impact on Jamaica's tourism-driven economy, the framework was specially tailored to bolster resilience, enabling the organization to effectively navigate unforeseen challenges, including the COVID-19 pandemic.
This plane symbolizes the dream of every entrepreneur to run a successful organization where strategy, operations, cashflow, and marketing, sales, work in concert to propel the business forward, transforming bold visions into tangible success.
A select team of fractional C-suite professionals was enlisted to drive these transformative changes:
This key player was charged with correcting six years of financial inaccuracies, thus ensuring the production of accurate financial statements and the resolution of historical tax debts through precise recalculations.
With a focus on modernizing HR practices, this consultant led a comprehensive revamp of HR processes, ranging from job descriptions to onboarding procedures, aligning HR practices with the organization’s strategic objectives.
Tasked with evaluating and enhancing Standard Operating Procedures (SOPs) across all facets of the company, this specialist established a unified operational framework that optimized workflows and heightened overall efficiency.
By introducing and implementing management-level systems, this advisor played a crucial role in reducing day-to-day operational pressures, enabling a shift towards more strategic leadership and decision-making.
This meticulously crafted strategy and the involvement of specialized fractional leadership were instrumental in navigating the organization through its complex set of challenges towards a path of sustained growth and operational excellence.
The "Scale Beyond Seven Figures" partnership was strategically designed to tackle the complex challenges faced by the organization. This comprehensive strategy focused on the critical areas of financial documentation overhaul, HR process enhancement, operations standardization, and team morale boosting. Given the company's significant impact on Jamaica's tourism-driven economy, the framework was specially tailored to bolster resilience, enabling the organization to effectively navigate unforeseen challenges, including the COVID-19 pandemic.
This plane symbolizes the dream of every entrepreneur to run a successful organization where strategy, operations, cashflow, and marketing, sales, work in concert to propel the business forward, transforming bold visions into tangible success.
A select team of fractional C-suite professionals was enlisted to drive these transformative changes:
This key player was charged with correcting six years of financial inaccuracies, thus ensuring the production of accurate financial statements and the resolution of historical tax debts through precise recalculations.
With a focus on modernizing HR practices, this consultant led a comprehensive revamp of HR processes, ranging from job descriptions to onboarding procedures, aligning HR practices with the organization’s strategic objectives.
Tasked with evaluating and enhancing Standard Operating Procedures (SOPs) across all facets of the company, this specialist established a unified operational framework that optimized workflows and heightened overall efficiency.
By introducing and implementing management-level systems, this advisor played a crucial role in reducing day-to-day operational pressures, enabling a shift towards more strategic leadership and decision-making.
This meticulously crafted strategy and the involvement of specialized fractional leadership were instrumental in navigating the organization through its complex set of challenges towards a path of sustained growth and operational excellence.
The "Scale Beyond Seven Figures" framework was meticulously tailored to address Dr. Tasha M. Brown's unique set of challenges, with a comprehensive strategy and action plan designed to enhance growth, profitability, and operational efficiency. Recognizing the intricacies of Dr. Brown's situation, the approach combined robust financial restructuring, operational streamlining, and strategic planning with a focus on long-term sustainability and work-life balance.
Natalie Taylor, founder of "Scale Beyond Seven Figures," played a pivotal role in this transformative journey. She actively participated in key decision-making processes, including financial and tax planning, strategic planning sessions, and assessing the human resources implications of operational growth. Her involvement ensured that the strategies were not only aligned with the practice's goals but also grounded in financial and operational realities.
Natalie Taylor - As the leading figure in the engagement, Natalie provided overarching strategic direction, combining her expertise in financial planning and business growth strategies. She was instrumental in redefining the practice's financial architecture, focusing on leveraging the S-corp tax structure for efficiency, and guiding debt restructuring and budgeting to align with Dr. Brown's growth aspirations.
Financial Consultant - A fractional CFO role was introduced to drill down into the practice’s financial health, optimize tax strategies, and manage debt restructuring. This role was crucial for creating a sustainable financial model that supported growth while reducing financial stress.
Operational Specialist - To address the operational bottlenecks, a fractional COO role was engaged to streamline processes, implement systems for efficiency, and strategize on the hiring of new contractors to expand the practice’s capacity.
HR Consultant - With the decision to expand operations through new hires, an HR consultant position was leveraged to ensured that the practice not only attracted but also retained high-caliber talent, crucial for sustained growth and operational excellence.
The implementation process unfolded in several key phases:
Financial Documentation and Tax Rectification:
The technical tax and financial accountant delved into historical financial records, correcting inaccuracies to lay a solid foundation for accurate future reporting and compliance. This effort was instrumental in clearing up past tax debts and establishing a reliable financial documentation system.
HR Processes Overhaul:
By instituting robust HR implementations, including precise job descriptions and effective interview assessments, we ensured the recruitment of individuals whose skills and experience aligned with the company’s needs. Team building activities, along with comprehensive onboarding and ongoing job feedback, fostered a positive work environment and high team morale.
SOP Standardization:
A thorough assessment of SOPs across the organization led to the development of standardized procedures that enhanced operational efficiency and consistency. This step was crucial in streamlining operations and ensuring that all departments followed best practices.
Cash Flow Management:
Identifying opportunities to free up cash flow was pivotal, especially as the group navigated the economic challenges posed by the COVID-19 pandemic. This strategic focus ensured the organization could sustain operations and support its workforce during a period of significant industry downturn.
Management Level Systems:
The introduction of management-level systems played a significant role in reducing the pressure on Mrs. Whitter, enabling her to concentrate on strategic decision-making and long-term growth initiatives.
Quantitative Outcomes:
The strategic overhaul spearheaded by Natalie Taylor and her team at "Scale Beyond Seven Figures" yielded substantial quantitative outcomes for the Whitter Group:
Staffing Enhancements:
The introduction of four key staff members, including an ongoing financial and tax accountant consultant, a senior accounting manager, and an accounting and bookkeeping manager, was instrumental in transforming the group's financial management practices.
Rectification of Financial Errors:
Through diligent efforts, the team corrected six years of financial errors, effectively eliminating 100 million in tax debt caused by documentation inaccuracies. This correction marked a significant turnaround in the company's financial health.
Efficiency in Financial Reporting:
The adoption of new financial practices enabled the production of weekly financial statements, allowing the executive team, including Natalie Taylor and her consultants, to make informed, data-driven decisions.
HR Process Improvements:
The company saw marked improvements in recruiting, onboarding, training, and feedback processes, ensuring a smoother integration of new staff and clearer career development paths for existing employees.
Clarity in Role and Responsibilities:
Properly documented SOPs provided both new and existing staff with a clear understanding of their daily, weekly, monthly, and seasonal tasks, contributing to better task management and accountability.
Qualitative Improvements:
Enhanced Team Morale and Communication:
The Whitter Group experienced a significant uplift in team morale, fostered by regular team-building experiences, seasonal staff parties, and improved 360-degree communication throughout the organization.
Operational Efficiencies:
The elimination of debt and unnecessary consultancy fees resulted in greater liquidity, positioning the company to navigate through the challenging 2020-2021 COVID-19 seasons with enhanced operational resilience.
Market Positioning:
These strategic changes not only solidified the Whitter Group's financial standing but also bolstered its reputation in the market, enhancing its positioning as a leader in the Jamaican real estate sector during a period of global uncertainty.
The implementation process unfolded in several key phases:
Financial Documentation and Tax Rectification:
The technical tax and financial accountant delved into historical financial records, correcting inaccuracies to lay a solid foundation for accurate future reporting and compliance. This effort was instrumental in clearing up past tax debts and establishing a reliable financial documentation system.
HR Processes Overhaul:
By instituting robust HR implementations, including precise job descriptions and effective interview assessments, we ensured the recruitment of individuals whose skills and experience aligned with the company’s needs. Team building activities, along with comprehensive onboarding and ongoing job feedback, fostered a positive work environment and high team morale.
SOP Standardization:
A thorough assessment of SOPs across the organization led to the development of standardized procedures that enhanced operational efficiency and consistency. This step was crucial in streamlining operations and ensuring that all departments followed best practices.
Cash Flow Management:
Identifying opportunities to free up cash flow was pivotal, especially as the group navigated the economic challenges posed by the COVID-19 pandemic. This strategic focus ensured the organization could sustain operations and support its workforce during a period of significant industry downturn.
Management Level Systems:
The introduction of management-level systems played a significant role in reducing the pressure on Mrs. Whitter, enabling her to concentrate on strategic decision-making and long-term growth initiatives.
Quantitative Outcomes:
The strategic overhaul spearheaded by Natalie Taylor and her team at "Scale Beyond Seven Figures" yielded substantial quantitative outcomes for the Whitter Group:
Staffing Enhancements:
The introduction of four key staff members, including an ongoing financial and tax accountant consultant, a senior accounting manager, and an accounting and bookkeeping manager, was instrumental in transforming the group's financial management practices.
Rectification of Financial Errors:
Through diligent efforts, the team corrected six years of financial errors, effectively eliminating 100 million in tax debt caused by documentation inaccuracies. This correction marked a significant turnaround in the company's financial health.
Efficiency in Financial Reporting:
The adoption of new financial practices enabled the production of weekly financial statements, allowing the executive team, including Natalie Taylor and her consultants, to make informed, data-driven decisions.
HR Process Improvements:
The company saw marked improvements in recruiting, onboarding, training, and feedback processes, ensuring a smoother integration of new staff and clearer career development paths for existing employees.
Clarity in Role and Responsibilities:
Properly documented SOPs provided both new and existing staff with a clear understanding of their daily, weekly, monthly, and seasonal tasks, contributing to better task management and accountability.
Qualitative Improvements:
Enhanced Team Morale and Communication:
The Whitter Group experienced a significant uplift in team morale, fostered by regular team-building experiences, seasonal staff parties, and improved 360-degree communication throughout the organization.
Operational Efficiencies:
The elimination of debt and unnecessary consultancy fees resulted in greater liquidity, positioning the company to navigate through the challenging 2020-2021 COVID-19 seasons with enhanced operational resilience.
Market Positioning:
These strategic changes not only solidified the Whitter Group's financial standing but also bolstered its reputation in the market, enhancing its positioning as a leader in the Jamaican real estate sector during a period of global uncertainty.
"Navigating the aftermath of a financial turmoil and stepping into a leadership role amidst such challenges was daunting. The strategic partnership with Natalie Taylor and her team was transformative, not just in rectifying our financial predicaments but in building a resilient and cohesive team. The transformation has been profound. Not only have we rectified years of financial mismanagement, but we've also fostered a culture of trust and collaboration that I believe is our biggest asset moving forward. The team at 'Scale Beyond Seven Figures' has been instrumental in turning our vision into a reality. Their expertise turned our vulnerabilities into strengths, guiding us through one of the industry's toughest times with grace and strategy."
"Joining the Whitter Group at a pivotal moment of change was an opportunity to contribute to a real turnaround. Seeing the tangible results of our corrected financial documentation and the direct impact on the company's liquidity has been profoundly rewarding."
"The shift in our company's culture has been palpable. With clear communication, regular feedback, and genuine team-building efforts, I feel more connected to our mission and more confident in our direction than ever before."
"Navigating the aftermath of a financial turmoil and stepping into a leadership role amidst such challenges was daunting. The strategic partnership with Natalie Taylor and her team was transformative, not just in rectifying our financial predicaments but in building a resilient and cohesive team. The transformation has been profound. Not only have we rectified years of financial mismanagement, but we've also fostered a culture of trust and collaboration that I believe is our biggest asset moving forward. The team at 'Scale Beyond Seven Figures' has been instrumental in turning our vision into a reality. Their expertise turned our vulnerabilities into strengths, guiding us through one of the industry's toughest times with grace and strategy."
"Joining the Whitter Group at a pivotal moment of change was an opportunity to contribute to a real turnaround. Seeing the tangible results of our corrected financial documentation and the direct impact on the company's liquidity has been profoundly rewarding."
"The shift in our company's culture has been palpable. With clear communication, regular feedback, and genuine team-building efforts, I feel more connected to our mission and more confident in our direction than ever before."
The engagement with Angella Whitter and the Whitter Group of Companies illuminated several critical
areas of improvement and offered valuable insights that will shape future strategies for both our team and our clients.
Market Positioning:
These strategic changes not only solidified the Whitter Group's financial standing but also bolstered its reputation in the market, enhancing its positioning as a leader in the Jamaican real estate sector during a period of global uncertainty.
Areas for Improvement:
The realization that proper procedures and error prevention mechanisms were absent necessitated a pivot in our approach. A deeper, more forensic level of financial review from the onset could have preempted the later discovery of these significant gaps, emphasizing the importance of meticulous scrutiny over existing processes and documentation.
Embrace Healthy Skepticism:
Adopting a stance of healthy skepticism is crucial. Misplaced trust in the accuracy of financial statements or the effectiveness of procedures can lead to oversight of critical flaws. Verification and validation should underpin all assessments.
Competence and SOP Evaluation:
Never assume role competence or the efficacy of Standard Operating Procedures (SOPs). A thorough evaluation of both is essential to identify operational inefficiencies and areas lacking in procedural integrity.
Financial Statement Integrity:
The accuracy of financial statements must be questioned, with a particular focus on understanding the implications of any qualifications. The absence of comprehensive board notes should raise concerns about management communication practices.
360-Degree Feedback Mechanisms:
The establishment and utilization of comprehensive feedback channels are indispensable for fostering open communication and identifying areas for improvement.
Financial Ratios Analysis:
Implementing ratio analysis on accurate financial statements is invaluable. This process exposes trends and elucidates the organization's financial strengths and weaknesses, offering a strategic basis for leveraging opportunities and mitigating risks.
Understanding of Feedback:
Ensuring that management comprehends the nature of healthy and objective feedback is fundamental. This understanding is critical for constructive communication and the effective resolution of issues.
The engagement with Angella Whitter and the Whitter Group of Companies illuminated several critical areas of improvement and offered valuable insights that will shape future strategies for both our team and our clients.
Market Positioning:
These strategic changes not only solidified the Whitter Group's financial standing but also bolstered its reputation in the market, enhancing its positioning as a leader in the Jamaican real estate sector during a period of global uncertainty.
Areas for Improvement:
The realization that proper procedures and error prevention mechanisms were absent necessitated a pivot in our approach. A deeper, more forensic level of financial review from the onset could have preempted the later discovery of these significant gaps, emphasizing the importance of meticulous scrutiny over existing processes and documentation.
Embrace Healthy Skepticism:
Adopting a stance of healthy skepticism is crucial. Misplaced trust in the accuracy of financial statements or the effectiveness of procedures can lead to oversight of critical flaws. Verification and validation should underpin all assessments.
Competence and SOP Evaluation:
Never assume role competence or the efficacy of Standard Operating Procedures (SOPs). A thorough evaluation of both is essential to identify operational inefficiencies and areas lacking in procedural integrity.
Financial Statement Integrity:
The accuracy of financial statements must be questioned, with a particular focus on understanding the implications of any qualifications. The absence of comprehensive board notes should raise concerns about management communication practices.
360-Degree Feedback Mechanisms:
The establishment and utilization of comprehensive feedback channels are indispensable for fostering open communication and identifying areas for improvement.
Financial Ratios Analysis:
Implementing ratio analysis on accurate financial statements is invaluable. This process exposes trends and elucidates the organization's financial strengths and weaknesses, offering a strategic basis for leveraging opportunities and mitigating risks.
Understanding of Feedback:
Ensuring that management comprehends the nature of healthy and objective feedback is fundamental. This understanding is critical for constructive communication and the effective resolution of issues.
Summary of Achievements:
The collaboration between Whitter Group’s and the "Scale Beyond Seven Figures" team, led by Natalie Taylor, has marked a significant transformation in the Whitter Group of Companies. By rectifying years of financial discrepancies, establishing clear and efficient SOPs, and revitalizing HR processes, this partnership has not only resolved existing challenges but also laid the groundwork for a future of robust growth and operational excellence. Natalie Taylor’s extensive experience in public accounting and business consulting played a pivotal role, leveraging her adept leadership and understanding of diverse business environments to steer the Whitter Group towards remarkable achievements.
If your business is already operating above the seven-figure threshold and you’re poised for the next level of growth, our bespoke strategies and hands-on approach can catalyze your success.
Let us help you navigate the complexities of scaling up, ensuring your business is not just surviving but thriving.
Engage with our services today, and let's chart a course for your sustainable growth and industry leadership.
To ensure the Whitter Group’s trajectory towards continued growth and scalability, several strategies are recommended:
Continued Financial Vigilance:
Maintain rigorous financial analysis and reporting to preemptively address potential issues and leverage opportunities for growth.
Operational Optimization:
Regularly review and update SOPs to reflect best practices and emerging industry standards, ensuring operational agility.
Talent Development and Retention:
Invest in ongoing training and development programs to nurture talent and foster a culture of innovation and excellence.
Strategic Expansion:
Explore opportunities for strategic expansion, both geographically and through diversification of services, to tap into new markets and customer segments.
Stakeholder Engagement:
Enhance communication channels with all stakeholders, from employees to investors, ensuring transparency and alignment with the company’s strategic goals.
Summary of Achievements:
The collaboration between Whitter Group’s and the "Scale Beyond Seven Figures" team, led by Natalie Taylor, has marked a significant transformation in the Whitter Group of Companies. By rectifying years of financial discrepancies, establishing clear and efficient SOPs, and revitalizing HR processes, this partnership has not only resolved existing challenges but also laid the groundwork for a future of robust growth and operational excellence. Natalie Taylor’s extensive experience in public accounting and business consulting played a pivotal role, leveraging her adept leadership and understanding of diverse business environments to steer the Whitter Group towards remarkable achievements.
If your business is already operating above the seven-figure threshold and you’re poised for the next level of growth, our bespoke strategies and hands-on approach can catalyze your success. Let us help you navigate the complexities of scaling up, ensuring your business is not just surviving but thriving.
Engage with our services today, and let's chart a course for your sustainable growth and industry leadership.
To ensure the Whitter Group’s trajectory towards continued growth and scalability, several strategies are recommended:
Continued Financial Vigilance:
Maintain rigorous financial analysis and reporting to preemptively address potential issues and leverage opportunities for growth.
Operational Optimization:
Regularly review and update SOPs to reflect best practices and emerging industry standards, ensuring operational agility.
Talent Development and Retention:
Invest in ongoing training and development programs to nurture talent and foster a culture of innovation and excellence.
Strategic Expansion:
Explore opportunities for strategic expansion, both geographically and through diversification of services, to tap into new markets and customer segments.
Stakeholder Engagement:
Enhance communication channels with all stakeholders, from employees to investors, ensuring transparency and alignment with the company’s strategic goals.
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